Kiosks and the Customer Experience
Businesses of all types are focusing on providing exceptional customer experiences to stay competitive. Today’s consumers expect quick, efficient, accurate service — in fact, according to a study by the White House Office of Consumer Affairs, 80 percent of U.S. consumers are willing to pay more for a product or service to ensure a superior customer experience.
A convenient way to meet consumer expectations is by offering self-service through kiosks. They can be configured to optimally provide the service your customers need with an aesthetic design that complements the look and feel of your business, regardless of your market or industry.
This e-book provides examples of how self-serve kiosks can enhance the customer experience in restaurants, retail, cinemas, airports, and education.